How we use your information
What type of information do we collect?
YOUR NAME AND CONTACT DETAILS
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and phone number.
YOUR PAYMENT INFORMATION
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
WHEN YOU HAVE CONTACTED US
So that we can provide excellent customer service and support.
YOUR PURCHASE HISTORY & SAVED ITEMS
• So you can buy or repurchase from Olofson Skincare more quickly
• To provide great customer service and support
• To deal with anything you may return
• To find out what our customers like so we can ensure we are giving you what you want
• For fraud prevention and detection
INFORMATION ABOUT THE DEVICE YOU ARE VISITING THE WEBSITE FROM & HOW YOU ARE USING THE WEBSITE
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How do we collect information?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do you withdraw your consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or writing to us at: Olofson Skincare, 3 New Row, Tanyard Lane, Steyning, West Sussex, BN44 3RN.
We may disclose your personal information if we are required to do so by law or if you violate our Terms and Conditions.
Why do we collect such personal information?
• To provide and operate our services
• To provide our users with ongoing customer assistance and technical support
• To be able to contact our visitors and users with general or personalised service related notices and promotional messages
• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services
• To comply with any applicable laws and regulations
How do we store, use, share and disclose our site visitors’ information?
Olofson Skincare is hosted on the WordPress.org platform. WordPress.org provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress.org’s data storage, databases and the general WordPress.org applications. They store your data on secure servers behind a firewall.
THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the
manner in which your personal information will be handled by them. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
You can view Paypal’s privacy statement here (effective from April 29th 2019)
NON UK CUSTOMERS
Currently, we only operate within the UK. However, this may change in the future. In this event, for non-UK customers, we may have to transfer your data to the UK so that we are able to fulfil your order. By using our website, you are consenting to the transfer, use and disclosure of your personal data from the country where you live to the UK to be processed by Olofson Skincare or a trusted third party, for the purpose of getting your order to you. We will always aim to ensure that your personal data processed by third parties is not used for
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
HOLDING ONTO YOUR INFORMATION
We will only hold onto information for as long as is necessary to provide services to you or if needed for legal or regulatory requirements, to resolve disputes, prevent fraud and abuse or in order to enforce our terms and conditions.
How do we communicate with our site visitors?
We may contact you to notify you regarding your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email and postal mail.
If you have subscribed and/or ordered from us, we will send you marketing messages via email and/or post to keep you updated on exclusive offers, new product launches and news from Olofson Skincare.
STOPPING MARKETING MESSAGES
You can choose to stop receiving marketing messages from us at anytime. Just contact us directly via email@example.com. We will process the update to your preferences when you tell us about the change. However, please note that it can take a few days for some of our systems to update, so you may receive some marketing messages during this process.
NB. This change to your contact preferences will not stop communications regarding any orders you place, such as order confirmation and shipping emails.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can choose to decline cookies if you prefer. This may prevent you from using our online store.
RIGHTS OF INDIVIDUALS
• the right to be informed how your information is used
• the right of access to the personal information we hold on you
• the right to ask us to rectify any incorrect data we hold on you
• the right to ask us to delete, stop processing or collecting your data in some circumstances
• the right to ask us to stop sending you marketing messages
• the right to complain
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us via firstname.lastname@example.org or write to us at: Olofson Skincare, 3 New Row, Tanyard Lane, Steyning, West Sussex, BN44 3RN.