Delivery & Returns

Delivery & Returns Policy

We will deliver the merchandise in accordance with the delivery option selected by you at checkout.

UK delivery

At the moment we only deliver to the UK mainland, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight and Channel Islands. We’re not able to deliver to PO boxes.

Free UK delivery for orders over £40

Royal Mail 1st class – £3.55
Orders over £40 – FREE
If you have any queries or special requirements please contact us by email via our Contact Page

Delivery Times

Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank holidays). However, we aim to process and dispatch orders as quickly as possible, normally within 48 hours. Your parcel should arrive within 2-7 working days, depending on the postage option chosen. If you haven’t received your order within 7 working days, please contact us by email via our Contact Page.
*Please note that delivery times are not guaranteed and some parcels can take slightly longer due to postal delays, especially during busy times such as Christmas. We accept no liability for delay for any cause.

Returns Policy

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned before
authorising a refund.

A few points to consider…

Variations between products. Please be aware that product colour and texture variations occur occasionally and naturally as part of the handmade manufacturing process and the nature of raw plant ingredients we use.

Choosing the right products

If you are unsure which product is the right one for you and would like some help please contact us by email via our Contact Page. We’re always happy to help.

Skin sensitivity

While sensitivities or mild reactions to ingredients are rare, they can occur. This is why we list all the ingredients in every product. If you know that you are allergic to a certain ingredient, it is your responsibility to check this information before buying. We recommend patch testing all products on your skin. If you are concerned about the sensitivity of your skin, then please try one of our mini sizes or discovery sets before committing to full size products.

Sending a Return

We want you to be completely happy with your products. In the unlikely event that your goods arrive damaged or faulty, please notify us within 7 working days of delivery. Before returning an item, please contact us via our Contact Page providing: 1) your customer order number 2) the goods which are being returned and 3) the reasons why.
Once you have received confirmation from Olofson Skincare, please return the product/s via RECORDED DELIVERY to: 33A East Street, Shoreham By Sea, West Sussex, BN43 5ZD.

Refunds

Once your returned item is received and inspected, you will be notified by email if your refund request has been approved. Approved returns will be refunded by the original method of payment within 10 working days. On receipt of the returned goods we will give you a refund of the amount paid for the goods. Once processed, debit card/credit card refunds can take up to 5 working days to appear in your account.
*Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.